Business Features

Crest Lock and Key: Moving forward with customer service

By Taylor Engle
La Habra Journal

As the last building standing on property that used to be home to two car washes, the iconic little building on the corner of Beach and Whittier Boulevards was finally torn down.LHJ Crest Key_0004
Crest Lock & Key Service moved to its new location on Whittier Boulevard on July 6.
Once operating out of the walk-up wooden shack on the corner, they are now in a 1000-square foot showroom.
Crest Lock & Key Service was encouraged by the city to move locations because the city has plans to redevelop the vacant land around that area.
Owner Todd Faro said he was given only a few weeks’ notice and was lucky enough to find a location close to the former.
Faro and his corporation are the second owners of Crest Lock & Key Service; it was previously owned for about 40 years by Dave and Anne Stevens, who gave the store a mom-and-pop feeling.
They were well-known and liked by the La Habra community throughout their ownership.  Faro’s corporation took over about three and a half years ago; they also own three other lock-and-key services in Orange County.
Faro has been extremely happy with the customers and the regular business of Crest Lock & Key Service.
“The shack was a fabulous location, but we wanted to offer more services,” Faro said. “I think this showroom will be one of the nicest lock shops in Orange County.” Crst Key
The showroom will allow customers to walk into the shop and browse the displays, which wasn’t a possibility at the walk-up shack.  Keys, locks, and various security items will be on display for customers to view more properly and make their purchasing decisions.
“The showroom provides us with the opportunity to offer more keys, safes, locks, and security-related projects for purchase and viewing,”  Faro said. “But one issue with moving is that people who only come in once a year will think that we went out of business.”
In order to spread the word about Crest Lock & Key’s new location to loyal customers and newcomers, Faro will be offering one free house key with any purchase over the minimum value of $4.
No matter the location, Faro’s customer service will help keep the community locked and secured.

Started in 1995, the La Habra Journal is an independent community news source serving the cities of La Habra and La Habra Heights.